Terms and Conditions
Legal terms governing use of Pro11 Casino services
General Terms
These terms and conditions govern the use of Pro11 Casino services. By accessing the platform, users acknowledge acceptance of all stated provisions. The operator reserves the right to modify terms with reasonable notice provided to registered account holders.
Eligibility Requirements
Account registration requires users meet minimum age thresholds applicable within their jurisdiction. The platform does not permit access from restricted territories where online gambling operates outside legal frameworks.
Players must provide accurate personal information during registration. False declarations constitute grounds for account termination and forfeiture of associated funds.
Account Responsibilities
Security Obligations
Account holders bear responsibility for maintaining credential confidentiality. Password sharing violates platform policy regardless of relationship between parties. Suspicious account activity should be reported immediately to support channels.
Single Account Policy
Each individual may maintain only one active account. Duplicate account detection results in closure of additional registrations with funds consolidated to the original account. Bonus abuse through multiple accounts triggers forfeiture of promotional funds and potential permanent exclusion.
Bonus Terms
Wagering Requirements
Promotional funds carry playthrough obligations before withdrawal eligibility. Standard wagering requirements equal 35 times the bonus amount. Game contributions toward wagering vary by category:
| Game Type | Contribution |
|---|---|
| Slots | 100% |
| Table Games | 10% |
| Live Casino | 10% |
| Video Poker | 0% |
Betting Limits
Maximum stake restrictions apply during bonus wagering periods. Bets exceeding €5 or equivalent while bonus funds remain active void associated winnings. Progressive jackpot games exclude bonus wagering contribution entirely.
Expiration Terms
Bonus funds expire 30 days following activation. Incomplete wagering at expiration triggers automatic bonus and associated winnings removal. No extension requests receive consideration under standard policy.
Deposit and Withdrawal
Processing Times
Deposit methods process according to published timeframes, typically instant for electronic methods. Withdrawal requests enter processing queues with completion times varying by selected method:
- E-wallets: 24-48 hours
- Card payments: 3-5 business days
- Bank transfers: 5-7 business days
Verification Requirements
Withdrawal requests may trigger verification procedures requiring identity documentation. Acceptable documents include government-issued identification, proof of address, and payment method verification. Incomplete verification delays withdrawal processing until requirements satisfy.
Transaction Limits
Minimum and maximum transaction thresholds apply to both deposits and withdrawals. VIP account status may qualify for increased limits upon request.
Responsible Gambling
Self-Exclusion
Players may request temporary or permanent account exclusion through support channels. Exclusion periods range from 24 hours to permanent closure. Self-exclusion requests process within 24 hours of submission.
Deposit Limits
Account settings permit deposit limit configuration on daily, weekly, or monthly bases. Limit decreases apply immediately while increases require 24-hour cooling periods.
Problem Gambling Resources
The platform maintains partnerships with problem gambling support organizations. Players experiencing difficulties should contact:
- GamCare: 0808 8020 133
- Gamblers Anonymous: ga@gamblers-anonymous.org
Dispute Resolution
Internal Complaints
Initial complaint submission routes through standard support channels. Unresolved matters escalate to management review with formal response provided within 10 business days.
Regulatory Recourse
Players retain rights to escalate unresolved disputes to relevant regulatory authorities following exhaustion of internal procedures.
Limitation of Liability
The operator accepts no liability for losses arising from platform access interruptions, data transmission errors, or circumstances beyond reasonable control. Maximum liability under any circumstances shall not exceed account balance at time of claimed incident.