Support
Customer assistance and help resources for Pro11 Casino players
Pro11 Casino maintains dedicated support infrastructure ensuring players receive assistance when required. Multiple contact channels accommodate different inquiry types and urgency levels.
Contact Methods
The support team operates continuously, providing round-the-clock availability for player inquiries. Different channels suit varying communication preferences and issue complexity levels.
Live Chat
Instant messaging connects players directly with support agents for real-time assistance. Average response times fall under three minutes during normal operating periods. The chat interface remains accessible from any page through the floating support icon.
Live chat suits:
- Account access issues
- Deposit and withdrawal queries
- Bonus activation questions
- General platform navigation help
Email Support
Detailed inquiries benefit from email communication allowing comprehensive issue description. Support addresses specific department functions:
- General Inquiries — support@pro11.online
- Payment Issues — payments@pro11.online
- VIP Services — vip@pro11.online
Email responses typically arrive within 24 hours, though complex matters may require additional investigation time.
Common Support Topics
Account Management
Account-related assistance covers registration completion, profile updates, and security settings. Password resets process automatically through registered email addresses. Account verification guidance helps players complete required documentation efficiently.
Payment Assistance
Transaction support addresses deposit failures, withdrawal processing, and payment method setup. Support agents access transaction histories to investigate specific payment issues. Currency conversion questions and fee clarifications fall within payment support scope.
| Issue Type | Typical Resolution Time |
|---|---|
| Failed Deposits | Under 1 hour |
| Pending Withdrawals | 2-4 hours |
| Payment Method Setup | Immediate |
| Transaction Disputes | 24-48 hours |
Bonus Queries
Promotional inquiries receive priority handling given time-sensitive nature of bonus offers. Agents clarify wagering requirements, eligible games, and expiration terms. Bonus activation issues typically resolve within single support sessions.
Self-Help Resources
Knowledge Base
The help center contains searchable articles addressing frequent player questions. Categories organize content by topic including account setup, banking procedures, game rules, and promotional terms.
Game Information
Individual game pages display rules, payables, and feature explanations. Provider-specific help documentation links to manufacturer resources for detailed mechanical information.
Responsible Gambling Support
Players experiencing gambling-related difficulties access specialized assistance through dedicated channels. Support staff receive training in recognizing problem gambling indicators and directing users toward appropriate resources.
Available Tools
- Deposit Limits — Daily, weekly, and monthly caps on funding amounts
- Loss Limits — Maximum loss thresholds triggering automatic restrictions
- Session Reminders — Periodic notifications displaying time and spend summaries
- Self-Exclusion — Temporary or permanent account restrictions
External Resources
The platform maintains partnerships with recognized problem gambling organizations:
- GamCare — 0808 8020 133
- Gamblers Anonymous — Regional meeting locators available
- BeGambleAware — Information and support services
Feedback and Complaints
Player feedback contributes to ongoing service improvements. Formal complaint procedures ensure documented handling of unresolved issues. Regulatory escalation paths exist for matters requiring external adjudication.
Support interactions generate reference numbers for future correspondence. Players should retain these identifiers when following up on ongoing matters.